News and Information

You can now grant access to work orders according to the status of the work order itself. Security flexibility has been greatly improved. (2018-11-06)
A new NewWaySERVICE Start-up Wizard is now available to learn how to use the application in just a few minutes. (2018-09-26)
You can now display user defined fields in grids on screen such as in the list of your customers or workorders just by checking the box "Display in grid" in the configuration of the user defined field. (2018-08-13)
You can now allow your technicians to view and edit billing information (such as labor rates and parts prices) via the Mobile View as well. (2018-06-07)
Several improvements have been implemented in the last few months. Sorry for not telling you here. The application is constantly improving. We will keep you informed of upcoming improvements! Thank you for your cooperation! (2018-03-12)
The speed of our servers has been further improved to allow you to access our application even faster. http://app.NewWaySERVICE.com (2017-10-05)
A new Minimum stock qty field was added in the Parts module to hold the minimum stock level to keep for each part. https://app.newwayservice.com (2017-08-15)
It is now possible to have up to 20 different statuses and up to 10 different priorities per work order. http://app.NewWaySERVICE.com (2017-08-08)
A new complete user guide has been completely rewritten and is now available via the Help and support section of the application. (2017-08-01)
It is now possible to send e-mail notifications when a bank of hours is about to be empty or to expire. http://www.newwayservice.com/ (2017-06-27)
A new option "Quick Reports/Exports" was added. You can now export just about any data into Excel or several other file formats. (2017-05-08)
Tip: User defined fields of different modules (Ex: Customers ->Workorders) can be linked together. Refer to documentation for more info... (2017-04-25)
Appointment display in the Mobile view was completely reviewed and improved. Timers are now also available directly from the list. (2017-04-09)
A new "Timers in progress" tab is now available in the Dashboard. If you have rights, you will even see timers of other technicians. (2017-03-22)
The map is customizable. For example, you can filter information you want to see on screen and even change icons for technicians / customers (2017-01-24)
E-mail Notifications option has been greatly improved. You can now trigger notifications only if certain criteria are met. (2017-01-17)
You can now create a work order without any appointment. This field is now optional. Great if you do not know when to send your technician. (2017-01-10)
The tab "Map" allows you to see in real time where your technicians are located using the GPS in their smartphone. (2017-01-03)
Happy new year! Wishing you and your families all the best in 2017. A warm thank you for using our application NewWaySERVICE. (2016-12-29)
To all of our customers, we wish you have a merry Christmas along with your loved ones. Thank you for choosing us. The OroLogic team! (2016-12-22)
The tab Map (Google Maps ®) allows you to see where are located customers for your appointments. Useful for both technicians and dispatchers (2016-12-08)
It is now possible to disable the main user of the software. Even if it is the one who created the account at the beginning. (2016-08-23)
It is now possible to create work orders without specifying any type of equipment. This field is now optional. (2016-08-17)
You can now sort equipment on screen according to the service contract end date or warranty end date. (2016-07-19)
A preferred technician can be indicated directly in a customer file. This facilitates the management of appointments. (2016-07-12)
It is now possible to specify directly in the customer record to force printing of work orders in a specific language. (2016-07-05)
If you want, your customers can now see the status of their banks of hours via the customer portal. http://www.newwayservice.com (2016-06-28)
Filters that you apply to filter information on screen now persist even if you disconnect and reconnect from the application. (2016-06-21)
If you want, your customers can now see the list of their work orders from the customer portal. (2016-06-14)
From the dashboard, you can now see at a glance the total of your work orders by status and even of all technicians. (2016-06-07)
The portal for your clients has been improved. You can now decide of what your clients can do or information they can see. (2016-05-31)
You can now display the list of equipment hierarchically. This is very useful for example when equipment is a sub-equipment of another one. (2016-05-24)
New! If you have subcontractors, NewWaySERVICE now allows you to limit data (such as work orders or your customer list) they can access. (2016-02-12)
Merry Christmas and happy new year 2016! We warmly thank you for using http://NewWaySERVICE.com, our online service management application. (2015-12-22)
Detailed Google style search allows you to instantly find any work order just by typing some keywords. (2015-10-06)
Enter holidays into the software and automatically, NewWaySERVICE will not suggest any appointments for these days. (2015-09-29)
It is possible to send emails when some events occur, for example when a work order is created or its status changed. (2015-09-22)
You can set up alerts to get notified when the status of a work order has not changed for a while. More info at http:/app./NewWaySERVICE.com (2015-09-15)
NewWaySERVICE is a multi-warehouse management software. For example, you can manage inventory of your spare parts per van. (2015-09-08)
You can configure NewWaySERVICE to send alerts when a warranty or service contract is about to end. More info at http://app.NewWaySERVICE.com (2015-09-01)
For each equipment, NewWaySERVICE allows you to keep several information such as warranty and service contract information. (2015-08-25)
NewWaySERVICE allows you to manage your customer's branches. For example, it is very useful to bill performed work to a different customer. (2015-08-18)
The calendar of appointments (drag and drop style) lets you rearrange the schedule of your technicians easily. More http://NewWaySERVICE.com (2015-08-11)
You can enter an unlimited number of performed work (description, time worked, time billed, spare parts used, etc.) on each work order. (2015-08-04)
Several technicians can be assigned to a same work order. Each work order can contain an unlimited number of appointments. (2015-07-28)
Your technicians can capture the signature of your customers directly using their smartphone or tablet. (2015-07-21)
You can archive your work orders when you do not want to see them anymore in the list. You can unarchive them if necessary. (2015-07-14)
Service rates can now be established according to customer "Work to" instead of "Bill to" in work orders. More at https://app.newwayservice.com/ (2015-07-07)
You can assign labels to your work orders. This is a useful way to categorize and group them. More info at http://NewWaySERVICE.com (2015-06-30)
A customer portal is included with NewWaySERVICE. This configurable portal allows your customers to enter their service requests via the web (2015-06-23)
You can change the description of statuses and priorities of work orders to fit terms used into your organization. (2015-06-16)
It is now possible to access or add documents (eg take a photo using a smartphone) from the mobile view. More info at http://www.newwayservice.com/ (2015-06-09)
Technicians can now (according to their access rights) edit user defined fields of the workorder performed work section via the mobile view. (2015-06-02)
When needed, technicians can now be restricted to the mobile view only. This is an easy way to limit user access to work orders only. (2015-05-26)
An API (Application Programming Interface) is included and allows to exchange data between NewWaySERVICE and other software. (2015-05-19)
Several workorder templates (when printing) are included. We can also develop customized templates if needed. Just ask us about this. (2015-05-12)
A data export option allows you to export data then reimport it into other programs such as Excel. (2015-05-05)
NewWaySERVICE includes a knowledge base that allows you to maintain the list of your procedures or your documents. http://NewWaySERVICE.com (2015-04-28)
Each technician may be assigned to one or several zones. This makes it easier to assign technicians to work orders. (2015-04-21)
Each technician can have a different work schedule. NewWaySERVICE will suggest appointments according to the schedule of each technician. (2015-04-14)
If needed, NewWaySERVICE allows you to set different service rates for specific clients. More info at http://NewWaySERVICE.com (2015-04-07)
Any documents can be attached to work orders. These documents can also be sent when sending a work order by e-mail. (2015-03-31)
You can customize terms (technician, equipment, etc.) used in the software to match the terminology that is used into your enterprise. (2015-03-24)
You can mark work orders to find them quickly. Simply remove the mark when you do not need it anymore. (2015-03-17)
Several reports are included with the software. We can also develop custom reports if needed. Just contact us about this service. (2015-03-10)
NewWaySERVICE allows you to create additional fields so that you can enter and keep information required by your enterprise. (2015-03-03)
When working on a work order, the technician can start a timer to calculate worked time automatically. More info at http://NewWaySERVICE.com (2015-02-24)
Technicians in the field can edit their work orders using their smartphone or tablet. http://NewWaySERVICE.com (2015-02-17)
NewWaySERVICE allows you to manage your customer's time banks. Time entered on a work order can be automatically taken from the time bank. (2015-02-10)
The NewWaySERVICE dashboard allows dispatchers to have a global view on technician's work orders. http://NewWaySERVICE.com (2015-02-03)
NewWaySERVICE allows you to manage your customers' equipment. You can schedule preventive maintenance on each equipment. (2015-01-27)
NewWaySERVICE is accessible from any type of device whether a desktop computer, tablet or smartphone. More info at http://NewWaySERVICE.com (2015-01-20)
NewWaySERVICE is a cloud computing web based application. You have nothing to install. A simple internet connection is enough to use it. (2015-01-13)
Improvements have been made to our systems during the holiday break. The application response time is even better than before (2015-01-06)
Merry Christmas and happy new year 2015! We warmly thank you for using http://NewWaySERVICE.com, our online service management application. (2014-12-20)
Reports were improved. It is now possible to filter work order reports according to labels linked to them. (2014-09-09)
The API and documentation has been updated. It is now possible to retrieve the list of labels linked to each work order. (2014-09-02)
Dear clients, continue to send us your suggestions. This is from these suggestions that we can improve our software. Thank you for your time (2014-05-27)
TAX INVOICE can be printed instead of INVOICE at top of document when printing work orders using model Invoice. Useful for Australian users. (2014-05-13)
Documentation was updated. Connect to your account at http://NewWaySERVICE.com then access the section Help and Support. (2014-04-29)
The Referrer program is still available. Refer our software NewWaySERVICE and receive a commission in cash directly into your PayPal account (2014-04-22)
New reports are available into #NewWaySERVICE, our service request tracking software. (2014-04-07)
Work orders / service requests can now be created automatically when the meter (counter) of an equipment reaches a certain level. (2014-02-07)
You can now configure NewWaySERVICE to send alerts when the meter (counter) of an equipment reaches a certain level. http://NewWaySERVICE.com (2014-01-28)
It is now possible to print and send your work orders by e-mail directly from the grid and without having to access the work order first. (2014-01-21)
You can now configure the software to send alerts by e-mail when the warranty or service contract of an equipment is about to end. (2014-01-14)
It is now easier to manage work schedules of your technicians. This option is now directly accessible via the tab Options. #NewWaySERVICE (2014-01-07)
Happy New Year 2014! Thank you for using our software to track your service requests and preventive maintenance. http://NewWaySERVICE.com (2013-12-31)
Merry Christmas to all! Special thanks to our customers for choosing our software and making it an international success.Thank you Thank you (2013-12-24)
New variables are now available to insert into your e-mail models such as the work order description, customer address and more. (2013-12-17)
COMPANY
NewWaySERVICE.com is a division of:
979 Avenue de Bourgogne, Suite 330
Quebec  QC  G1W 2L4
Canada
Phone: (1) (418) 524-5066
NewWaySERVICE is a service request management application.
©1996-2018 OroLogic Inc. All rights reserved.